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Terms & Conditions

Terms and conditions for short term bookings:

Confirmation of booking

Complete the online reservation form we need contact name for your booking, contact phone number, email address and credit card details

Credit card details are required to secure your booking. No fee is taken off the credit card as full payment in due when checking-in, unless you wish to cancel your booking cancellation charges will apply.

Amending of booking

Amendments to your booking must be made at least 24 hours prior to your arrival and is subject to availability. For amendment a charge of £25 per amendment will apply.

Cancellation Policy

Our cancellation fee applies for cancelling your short term booking is as per fees below.




£25 per person


£50 per room


£50 per studio

This fee will be taken off your credit card that you supplied when securing your booking.

Checking-in Policy

On the day of your arrival we will need to take full payment for the accommodation you have booked, also we will need to take a swipe of a credit card as a security bond for the room/studio.

Payment Options

Payments are due on arrival for your accommodation booked; these can be paid by either Cash or Visa/Mastercard/Maestro cards. Cash payments can only be paid in British pounds and a fee of 5% applies for Visa/Mastercard/ Maestro card payments.

Bank Transfer – If you have arranged to pay via bank transfer, you will need to pay the total amount for your accommodation before you arrival and proof of payment will be required.

Additional fees

Reservation Fee – A reservation fee of £5 per person for all short term bookings applies.

Sunday check-in – A Sunday check-in fee of £25 for rooms and studios and a £15 per person for dorm beds.

Late check-inIf you are delayed or plan to arrive after check-in time you will receive an email with the address details and how to check yourself in.  There is a £25 charge for rooms and studio and £15 charge per person for dorm beds for this service.  If you know you will be arriving late please let us know.

Long Term Bookings

We charge an administration fee of 50% of your bond too cancel a long term booking.

We take your booking very seriously and ensure that the room or flat you book is prepared and reserved for your arrival. It is also removed from our availabilities so no one else can book it, therefore, if you cancel for any reason, we do charge an administration fee.

Any resevations less than 6 months (Mid Term) incur a one off charge equivalent to one week rent.

Mid Term bookings are subject to availability.

Your reservation is not confirmed until the deposit has been paid, and our office has sent a confirmation email.

For any further clarification please do not hesitate to call us on +44 208 459 6203.


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Short Term

1 day or more

Long Term

3 to 12 months